Need a hand?
We're here for you.
The fastest way to get support is via live chat!
Our AI assistant Nova is available 24/7 to answer questions instantly, whether you're asking about an order, returns, pricing or product details - Nova has you covered.
If Nova can’t help, one of our friendly advisors will step in.
(Mon–Fri, 9 AM – 5 PM).
Most Asked Questions
Our live chat is the fastest way to get help - but to save you even more time we’ve rounded up the questions we’re asked most often along with Nova’s answers.
Take a quick look below and you might find your answer instantly!
Can I get a timeslot for my delivery?
Yes, once your order has been dispatched, you’ll receive a tracking link via email.
On the day of delivery, the link will show your 2-hour delivery window so you’ll know when to expect your order.
Our delivery service runs between 8am and 6pm.
What discounts can I get?
All active promotions are advertised on our website and discounts are automatically applied at checkout.
Which floor is the best for bathrooms?
Our Lifeworks laminate range features waterproof designs, and all of our luxury vinyl flooring is 100% waterproof - perfect for handling spills and high humidity. Both options are durable, easy to clean, and come straight plank or herringbone, in a variety of colours.
Other Ways to Get In Touch
Try our live chat first, to get help in real time.
You can also reach us through other ways, but picking one at a time helps us get back to you faster.
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