Your Flooring Is On Its Way!
Good news - your flooring has been shipped and is currently with our delivery partner.
Your flooring is scheduled for delivery on the date you selected at checkout.
Please refer to your order confirmation email for your delivery date.
Key Information:
- For insurance purposes unfortunately the drivers cannot take items into your home, it is a kerbside delivery.
- Ensure someone of able body is available to receive the order as they will need to take it into the home themselves.
- Deliveries take place between 8AM and 6PM on your chosen date, we are not able to offer in day delivery times.
Delivery FAQ's
Express and Named Day and services are kerbside only which means the order will be delivered to the closest point of entry to your property where it meets the road - earning the name 'kerbside'. Deliveries will be done using a large vehicle and the order will be delivered on a pallet via the tail lift of the vehicle.
When is my order arriving?
Your order will be delivered on the date you selected at checkout. This date is available on your order confirmation email (towards the bottom).
Can I get a delivery time?
All deliveries take place between 8am-6pm on the chosen day, we cannot offer in day delivery times.
Will they take it into my home?
No, Due to insurance reasons the drivers are not able to take your order into your home and it will be delivered as most bulk items would be which is a kerbside delivery. Please ensure someone able bodied is there to receive your order and safely move it into your property.
What should I do if my delivery doesn't arrive?
If your order doesn't arrive by 6pm please contact us ASAP.
The fastest way to do this is using our chat function as we will capture the information required, including your order number, and respond in the fastest way.
What should I do if an item is missing or damaged?
If you have a missing or damaged item firstly, and very importantly make sure you note this down on the proof of delivery record when you are asked to sign for the order.
Then please contact us ASAP. The fastest way to do this is using our chat function as we will capture the information required, including which items are affected and your order number as well as photo's if relevant and respond to you in the fastest way.
Need Help?
If you have any questions about your order, our support team is here to help.
Our AI assistant Nova is available 24/7 to answer questions instantly — just click the “Chat with us” icon below.
If Nova can’t help, one of our friendly advisors will step in during our support hours
(Monday to Friday, 9 AM – 5 PM).
Please note, we’re unable to provide specific delivery timeslots.
All deliveries are made on an all-day service, and our advisors do not have access to this information.